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Modernising Foster Care Recruitment in NSW
How Entropico and director Genevieve Kaiser used the kitchen fridge to tell stories of community and hope, and drive record-setting new foster carer interest across the state.
The NSW Government Department of Communities and Justice (DCJ) is currently managing a record $1.2 billion investment in child protection. As part of this initiative, the government sought to address a critical shortage of foster carers across the state, backed by new incentives such as a 20% allowance increase and paid leave for public sector workers. Foster carer recruitment is frequently hindered by deep-seated misconceptions regarding eligibility, such as outdated views on marital status, sexual orientation, or home ownership. This challenge is compounded by a sense of narrative fatigue, where traditional distress-based advertising can feel more overwhelming than inspiring to potential carers. Significant knowledge gaps persist regarding the diverse pathways to fostering, with many unaware of the critical need for respite, emergency, and short-term restoration care alongside long-term placements.
To modernise perceptions of fostering and integrate myth-busting yet compelling and emotive messaging to drive action, Entropico moved away from hardship narratives toward a message of communal growth. The creative concept centered on a universal icon of Australian domestic life: the kitchen fridge. By using the fridge as a canvas, the campaign illustrates how a home evolves when a child enters it – transforming from a blank space into a cluttered, joyful gallery of artwork, school photos, and milestones.
We crafted the multi-channel campaign through four distinct narrative worlds, executed across multi-channel assets and a statewide rollout across Social Media, TV, Print, Digital, OOH and a very joyous Mardi Gras float.
Directed by Genevieve Kaiser, the campaign used a compelling time-lapse technique to narrate the journey of four diverse foster families. By focusing on the kitchen as the heart of the home, each film shows a relatively empty fridge that gradually fills with mementos, visually representing the two-way growth experienced by both the child and the carer. Kaiser focused on intimate, honest snapshots to ensure the families felt relatable to the average citizen, while inclusive casting reinforced that single people, same-sex couples, and renters are all eligible to provide care.
"We start with a mostly empty fridge before a child arrives and watch it joyfully evolve... this evolution shows that fostering is a journey of purpose, love, and immense growth for both the child and the carer." — Harri Dunwell, Creative Director, Entropico
The campaign launched across all major platforms, effectively bringing the message of foster care into the daily lives of NSW residents. By shifting the focus to hope and purpose, the campaign successfully broke down barriers to entry and provided a dignifying message for potential carers.